HDOnTap Help Center
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Video guides and step-by-step answers for live streaming, the HDOnTap Portal, Time-Lapse and more.
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44 articles and video tutorials, organized the way you work.
Getting Started
New to HDOnTap? Start here: quickstart checklist, billing, network setup and watching on your devices.
12 articlesStreaming
Embed and customize your live stream player, publish to YouTube, Facebook and Twitch and manage stream connectivity.
17 articlesPortal Admin
Manage users, passwords, locations and devices in the HDOnTap Portal.
6 articlesTime-lapse
Set up tours, create configs, embed the player and download clips with the HDOnTap Time-Lapse Service.
5 articlesStudio
Share and control cameras with HDOnTap Studio.
2 articlesTroubleshooting
Fix buffering, audio, connectivity and network problems with your stream.
8 articlesHardware
Install, connect and maintain camera hardware, including X|Clear enclosures and RJ45 panel mounts.
2 articlesViewer Support
Help for people watching HDOnTap live cams on phones, tablets and computers.
9 articlesTutorials
Step-by-step walkthroughs for the most common setup tasks.
6 articlesNew articles
The latest guides for camera owners and viewers.
Device Online and Offline Status in the Portal New
Learn what the green and red status icons mean on the Devices and Streaming pages of the HDOnTap Portal, and what to do if a camera is offline.
Dynamic DNS for Camera Sites New
How HDOnTap uses dynamic DNS through DynDNS to keep reaching your cameras when your site doesn't have a static public IP address.
How to Use the Eagle Activity Tracker New
See if an eagle is at the nest right now, watch every visit from the past month and label what the eagles are doing with the Activity tab on our eagle cams.
Setting Up Offline Alerts for Devices New
Get an email when a camera or device goes offline. Add alert contacts in your Portal profile, then set up monitoring for each device.
X|Clear Enclosure Care and Maintenance New
Keep your X|Clear enclosure working well. Adjust the wiper blade, wash at least every 7 days, refill the fluid and know when to replace the blade.
HDOnTap Share Rewards Program New
Earn points by sharing HDOnTap.com live streams and snapshots, track them in the Rewards Dashboard and redeem them for Premium Access and HDOnTap merchandise.
How to Set Up Chrome Remote Desktop for HDOnTap Support New
Install Google's free Chrome Remote Desktop and share a one-time access code so HDOnTap support can help set up port forwarding on your router.
How to Use HDOnTap Studio Controls New
Use HDOnTap Studio Controls to stream and steer your cameras, run presets and patrol tours, take snapshots, chat with operators and book operator time.
How to Use HDOnTap.com's New Chat System New
A complete guide to chat and comments on HDOnTap.com live cams, with replies, likes, notifications, appearance settings, pop-out chat, muting and reporting.
Popular guides
The articles our customers read most when they get started.
HDOnTap Quickstart Checklist
Welcome to the HDOnTap family of broadcasters! This quickstart checklist will help you make the most of your live streaming video right out of the gate.
Network Setup for Live Streaming
To set up your camera with the HDOnTap network, you need your router’s public IP address, mapped camera ports and a camera administrator login.
Port Forwarding
Learn what port forwarding is, why it is required and the basics of setting it up in your router so HDOnTap can reach your webcam.
Add the Player to a Website
Once your camera is online, add one line of HTML code to your website to display your live stream. Here is how to get the iFrame embed code and add it.
Stream Buffering
Buffering can occur for a number of reasons when viewing a live stream.
A Stream Is Down!
We occasionally experience issues with live cams for a wide variety of reasons.
Handy tools
Free tools for setting up cameras and checking your connection.
Can’t find what you need?
Our support team is happy to help. Send us a request and we’ll get back to you.