Troubleshooting
Fix buffering, audio, connectivity and network problems with your stream.
- Device Online and Offline Status in the Portal NewLearn what the green and red status icons mean on the Devices and Streaming pages of the HDOnTap Portal, and what to do if a camera is offline.
- How to Set Up Chrome Remote Desktop for HDOnTap Support NewInstall Google's free Chrome Remote Desktop and share a one-time access code so HDOnTap support can help set up port forwarding on your router.
- How to View and Download RecordingsLearn how to log in to the HDOnTap Recording System, start and stop recordings, adjust settings, review logs and view or download your recordings.
- A Stream Is Down! UpdatedWe occasionally experience issues with live cams for a wide variety of reasons.
- Audio IssuesWhile we do provide audio where available, many of our live streams are video only.
- Network Setup for Live Streaming UpdatedTo set up your camera with the HDOnTap network, you need your router’s public IP address, mapped camera ports and a camera administrator login.
- Stream Buffering UpdatedBuffering can occur for a number of reasons when viewing a live stream.
- Port Forwarding UpdatedLearn what port forwarding is, why it is required and the basics of setting it up in your router so HDOnTap can reach your webcam.