Introduction
Thank you for being an HDOnTap client. We appreciate the opportunity to support your live streaming needs and are committed to providing you with powerful, easy-to-use tools to manage and record your streams with confidence.
This guide walks you through HDOnTap Recordings — from logging in and selecting a stream to starting recordings, managing segments, adjusting settings, reviewing logs and using bulk actions. Whether you are monitoring wildlife, scenic views or event coverage, Recordings provides reliable recording and playback capabilities at your fingertips.
Accessing Recordings
To manage your live stream recordings, sign in with your HDOnTap Portal credentials.
You can open Recordings by:
• Going directly to clips.hdontap.com
• Following the Recordings link in the HDOnTap Portal dashboard at portal.hdontap.com
You will see a login form prompting for your credentials.
Enter Your Credentials
Username
Enter your assigned username.
Password
Enter your secure password.
Note
Login credentials are provided by HDOnTap support when you become a customer. If you have forgotten your credentials, contact support at 858.481.4096, Option 2.
After entering your credentials, click the orange Login button.
You will be redirected to the Live Streams dashboard.
Navigating the Stream List Interface
After logging in, you will see the Live Streams Dashboard, which lists all active and available streams. This dashboard is your control center for managing recordings.
Using the Dashboard
Search Bar
Use the search field to quickly filter streams by keyword.
Stream Selection
Click a stream name to open its Recording Control Interface.
Stream List Overview
Each row represents a stream and includes the Stream, Ingest, Application and Status columns. The status values are:
• Not Started — Recording has not begun
• Waiting — Stream is pending activation
• Red dot — Recording is currently active
Stream Recording Control Interface
When you select a stream, you enter the Recording Control Interface.
Live Video and Stream Information
At the top of the page:
• Live preview of the stream
• Stream name and server path
• Live indicator
• Current data rate
Controls Panel
The right panel includes three tabs: Controls, Logs and Settings.
Under Controls:
Location: Displays camera coordinates and time zone.
Record Section
State — Recording or Not Started
Space — Storage usage
Start or Stop button
Location and GPS Coordinates
The Coordinates field plays an important role in correctly assigning the time zone for your recordings.
The system uses GPS (Global Positioning System) coordinates to determine the appropriate time zone for the stream. This ensures that all recorded segments display accurate start times based on the physical location of the camera.
Where Coordinates Come From
If your stream is associated with a camera device inside the HDOnTap Portal, the coordinates are automatically pulled from that device entry.
You can manage camera devices in the HDOnTap Portal here:
https://portal.hdontap.com/#/devices
Each device entry in the Portal includes GPS latitude and longitude values. These coordinates determine the stream’s Time Zone ID automatically.
Streams Without a Camera Entry
If your stream does not have an associated camera device entry in the Portal, you may manually provide GPS coordinates in the Recording Control Interface.
When coordinates are entered manually:
• The system uses them to determine the correct time zone
• The Time Zone ID field updates accordingly
• Recording timestamps will reflect the correct local time
This ensures accurate logging, segment labeling and playback reference. If you need GPS coordinates for your camera’s location, use a web-based mapping service such as Google Maps.
Starting a Recording
When recording is idle:
State: Not Started
Button: START
Space: Current storage usage
Click START to begin recording.
Stopping a Recording
Click STOP to end recording.
This finalizes the current segment.
Stopping does not delete previous recordings.
Recording Settings
Segment Duration
Defines the length of each recording file (for example, 15 minutes).
Delete Segments After
Max Days — Deletes recordings older than the selected number of days
Max Size (GB, gigabytes) — Deletes the oldest recordings when the storage limit is reached
These settings work within the storage limits of your streaming plan. See Storage Limits and Automatic Deletion below.
Editing Settings
Recording settings are locked while recording is active.
To modify settings:
- Stop recording
- Adjust settings
- Click Save
- Restart recording
Best Practice: Segment Duration
If your stream experiences intermittent network disruptions, use a shorter segment duration such as five minutes.
Network interruptions can corrupt the segment currently being recorded. If your camera goes offline mid-recording, the corrupted recording will be automatically deleted and the recording system will await reconnection to begin recording. Shorter durations reduce data loss and isolate potential corruption to smaller files.
Viewing Stream Activity: Logs Tab
The Logs tab shows a chronological record of:
• Recording start and stop events
• Settings updates
• Network interruptions
• Warning messages
If you frequently see warnings about broken segments, consider reducing your segment duration.
Settings Tab
The Settings tab includes:
Disable Delete Confirmation
Unchecked
You must confirm before deleting recordings.
Checked
Recordings are deleted immediately without confirmation.
Use this option carefully.
Managing Recordings
Managing Multiple Recordings
A checkbox appears on the left side of each recording.
You can:
• Select individual recordings
• Select multiple recordings
• Use the top checkbox to select all visible recordings
When selections are made, a bulk action toolbar appears at the bottom.
Managing Individual Recordings
Each completed recording includes two actions:
Download
Downloads the .mp4 file using your browser’s default download settings. To share a recording, download it first.
Delete
Permanently removes the recording.
Deleted recordings cannot be recovered.
Bulk Action Toolbar
The toolbar in the bottom right displays:
• Number of selected recordings
• Combined total file size
• Select all option
• Download
• Delete
• Clear
Bulk Download
Click Download to download all selected recordings.
Each file downloads individually using your browser settings.
Large selections may trigger multiple downloads.
Bulk Delete
Click Delete to permanently remove all selected recordings.
If delete confirmation is enabled, you will be prompted.
If disabled, deletion happens immediately.
Bulk deletions cannot be undone.
Clear Selection
Click Clear to deselect all recordings and hide the bulk toolbar.
Storage Limits and Automatic Deletion
How long recordings are kept (maximum days) and how much storage you have (maximum GB) are set by your streaming plan. There is no unlimited plan, so every account has limits, but they're configured to fit each customer's needs. To change your limits, contact HDOnTap support at 858.481.4096, Option 2.
When your storage fills up or recordings reach your plan's limit, the oldest recordings are deleted automatically. You won't be notified when this happens, so download any recordings you want to keep.
Sharing Recordings
Recordings has no built-in way to share a recording. To share one, download the video file first, then share it however you like, for example by email or a file-sharing service.
Who Can Access Recordings
Only Customer Admins and Customer Users can access Recordings. Deleting a recording is permanent and can't be undone, so download anything you want to keep before you delete it.
Viewing a Completed Recording
Click a completed recording to open the playback viewer.
Playback View
The live stream preview is replaced with:
• Embedded video player
• Playback controls
• Return to Live button
Segment Information
Displayed alongside the video:
File Name
File Size
Start Time
Duration
Stream path
Actions While Viewing
Download
Saves the recording locally.
Delete
Removes the recording permanently.
Confirmation behavior depends on your Settings configuration.
We hope this guide helps you confidently use HDOnTap Recordings.
From live monitoring and segment management to storage control and bulk actions, the system is designed to give you flexibility and full control over your recorded content.
If you have any questions or need help configuring your recordings, contact HDOnTap support at 858.481.4096, Option 2. We're always happy to help.
Thank you again for choosing HDOnTap.
Frequently asked questions
Where do I find Recordings?
Go to clips.hdontap.com, or follow the Recordings link in the HDOnTap Portal dashboard. Sign in with your HDOnTap Portal credentials.
Can I share a recording with someone outside my account?
There's no built-in sharing. Download the video file first, then share it however you like.
How much storage do I have, and how long are recordings kept?
Your maximum days and maximum GB are set by your streaming plan. There is no unlimited plan, but limits are configured to fit your needs. Contact HDOnTap support at 858.481.4096, Option 2 to change them.
What happens when my storage fills up?
The oldest recordings are deleted automatically, and you won't be notified. Download any recordings you want to keep.
Who can access recordings?
Only Customer Admins and Customer Users.
Can I recover a deleted recording?
No. Deleting a recording is permanent and can't be undone.
Still need help?
Contact the HDOnTap support team at [email protected] or submit a support request.