Watching on an iPhone or iPad

Overview

You can watch HDOnTap live streams on any current iPhone or iPad right in your web browser. There is no player, app or special download to install. Open the stream page in Safari or Chrome and press play.

If a stream won't load, keeps buffering or looks frozen, work through the steps below in order. Most problems are fixed by the first few.

Quick checks

1. Refresh the page. Tap the reload icon in the address bar.
2. Check your connection. Open another website to make sure you are online. Run the HDOnTap Internet Speed Test to check your download speed.
3. Try WiFi instead of cellular data, or the other way around. A weak WiFi signal or a busy cellular network can cause buffering. If you use cellular data, make sure you haven't run out of data or been slowed down by your plan.
4. Close other apps and tabs. Other video, music or downloads on your device or network compete for bandwidth.

Clear your browser cache

Old or damaged files saved by your browser can stop a stream from loading. Clearing the cache gives the page a fresh start.

Safari on iPhone or iPad

To clear the cache and cookies but keep your browsing history:

1. Open Settings, tap Apps, then tap Safari.
2. Tap Advanced, then tap Website Data.
3. Tap Remove All Website Data, then tap Remove Now.
4. Reopen the stream page.

To clear everything, including your history, go to Settings > Apps > Safari and tap Clear History and Website Data instead.

Note: Clearing website data signs you out of most websites, including your HDOnTap.com account. If the button is gray, there may be no data to clear, or Screen Time content restrictions may be on. For more detail, see Apple's guide to deleting your Safari history, cache and cookies. On older versions of iOS and iPadOS, Safari appears directly in Settings instead of under Apps.

Chrome on iPhone or iPad

1. Open Chrome.
2. Tap More (the three dots), then tap Delete Browsing Data.
3. Next to Time Range, choose a duration (for example, All Time).
4. Tap Browsing Data, check Cookies, Site Data and Cached Images and Files, then tap Confirm.
5. Tap Delete Browsing Data.
6. Reopen the stream page.

For more detail, see Google's guide to deleting browsing data in Chrome on iPhone and iPad.

More troubleshooting

• Update iOS or iPadOS. Open Settings > General > Software Update. Safari is updated along with your device's software.
• Update Chrome. Open the App Store, search for Chrome and tap Update if you see it.
• Turn off Low Power Mode. Open Settings > Battery and turn off Low Power Mode, which can reduce background activity and slow video.
• Pause content blockers. In Safari, go to Settings > Apps > Safari > Extensions and turn off any content blockers, or turn them off for hdontap.com, then refresh.
• Try the other browser. If the stream works in Chrome but not Safari (or the other way around), the problem is with the first browser's settings or data.
• Restart your iPhone or iPad. Turn it off and back on.
• Restart your router if every device on your WiFi is having trouble.

For more ideas, see Stream Buffering.

Still having trouble?

On the HDOnTap Viewer Feedback site, click Report Technical Issues & Submit Feature Requests, describe the problem and run the system diagnostic test. It measures your connection speed and collects device details, then sends the results to our support team. You can also email [email protected]. Tell us which stream you are watching, your device model and your browser.