Watching on an Android Device

Overview

You can watch HDOnTap live streams on any current Android phone or tablet right in your web browser. There is no player, app or special download to install. Open the stream page in Chrome (or another up-to-date browser) and press play.

If a stream won't load, keeps buffering or looks frozen, work through the steps below in order. Most problems are fixed by the first few.

Quick checks

1. Refresh the page. Pull down on the page or tap the reload icon in the address bar.
2. Check your connection. Open another website to make sure you are online. Run the HDOnTap Internet Speed Test to check your download speed.
3. Try WiFi instead of mobile data, or the other way around. A weak WiFi signal or a busy cellular network can cause buffering. If you use mobile data, make sure you haven't run out of data or been slowed down by your plan.
4. Close other apps and tabs. Other video, music or downloads on your device or network compete for bandwidth.

Clear your browser cache

Old or damaged files saved by your browser can stop a stream from loading. Clearing the cache gives the page a fresh start.

Chrome on Android

1. Open Chrome.
2. To the right of the address bar, tap More (the three dots), then tap Delete browsing data.
3. Tap More options, choose a time range (for example, All time), then check Cookies and site data and Cached images and files.
4. Tap Delete data.
5. Reopen the stream page.

Note: Deleting cookies signs you out of most websites, including your HDOnTap.com account. Your Google Account stays signed in. For more detail, see Google's guide to deleting browsing data in Chrome on Android.

If you use a different browser, such as Samsung Internet or Firefox, look for Delete browsing data or Clear private data in that browser's settings menu.

More troubleshooting

• Update your browser. Open the Google Play Store, search for your browser and tap Update if you see it.
• Update Android. Open Settings and look for System or Software update. The exact menu name depends on your device.
• Turn off Battery Saver or Power Saving mode. These modes can limit background data and slow video playback.
• Pause ad blockers and content blockers. Some blockers stop the video player from loading. Turn them off for hdontap.com and refresh.
• Try a different browser. If the stream works in another browser, the problem is with your original browser's settings or data.
• Restart your device. Turn your phone or tablet off and back on.
• Restart your router if every device on your WiFi is having trouble.

For more ideas, see Stream Buffering.

Still having trouble?

On the HDOnTap Viewer Feedback site, click Report Technical Issues & Submit Feature Requests, describe the problem and run the system diagnostic test. It measures your connection speed and collects device details, then sends the results to our support team. You can also email [email protected]. Tell us which stream you are watching, your device model and your browser.