Stream Connectivity

Connecting, Disconnecting & Restarting Streams - HDOnTap Streaming Service

Overview

A stream can be connected (turned on) and disconnected (turned off) from within the HDOnTap Portal. Streams can also be reset, which is a common step in troubleshooting streaming issues.

Prerequisites

• You must be an Admin.
• You must have your Portal login. Contact your Customer Administrator or HDOnTap Support if you need assistance with your Portal credentials.
• Customer Control must be enabled for your stream. Contact HDOnTap Support if you are unable to connect/disconnect/reset your stream.

Step-by-step instructions

1. Log in to the HDOnTap Portal and navigate to Streaming > Streams:

2. Click the gear icon for the stream you would like to turn on or off or reset, then select the desired icon:

To connect a stream, click the connect icon , then click Connect in the confirmation dialog in the upper right corner of the screen. After connecting, you will see a Confirmation Message.

To disconnect a stream, click the disconnect icon , then click Disconnect in the confirmation dialog in the upper right corner of the screen. After disconnecting, you will see a Confirmation Message.

To reset a stream, click the reset icon , then click Reset in the confirmation dialog in the upper right corner of the screen. After resetting, you will see a Confirmation Message.

3. Your stream connection is now updated. Refresh any web pages displaying the stream embed to see the change.