Overview
Users have the ability to change their username and password if needed. To accomplish this, begin by navigating to https://hdontap.com.
Step-by-step instructions
1. Logging in to the Portal
- Navigate to https://portal.hdontap.com and enter your username and password, then click Log In:
2. Forgotten password
- If you experience login difficulties or have forgotten your password, first try the Forgot Your Password link under the login form.
- You may also contact your Customer Admin for a password reset.
- Not sure if you’ve been registered for our Portal? Get more information by contacting us at [email protected].
3. Changing your username or password
- Your Portal username can only be changed by a Customer Admin or HDOnTap Support. Contact your Customer Admin or [email protected] to request a username change.
- You can update your password yourself by logging in to the Portal and (1) clicking your username in the bottom left corner, (2) clicking Reset Password, and (3) entering your new password and password confirmation, then clicking Accept.
Still need help?
Contact the HDOnTap support team at [email protected] or submit a support request.